User level support help
Ok, sorry to say, you are on the wrong website. This website is for your EMail Administrator to submit help requests so we can help them resolve problems with your system. We don't have access to your system so as a user, we cannot help you. To get your problem resolved you will need to find and contact your email administrator.
How to find my administrator?
Ok lets assume you email address is bobjones@widget.com you should start by looking at the website https://widget.com and look for a contact/support form. Or you may know the name of the company that runs your system, in which case look on their website.